delivery details

Please note we do not supply off UK mainland.

UK mainland orders under the value of £50.00 are subject to a delivery charge of £4.99 and are generally send by first class post, orders above £50.00 include free delivery to UK mainland and are generally sent by courier.

Orders under £50.00 are normally sent by 1st class post immediately providing all items are in stock. You will be sent an email with the date that the goods were shipped. Please allow 7 days for delivery. If you haven't received the goods after 7 days please call us and we will investigate.

Orders over £50.00: Providing we are delivering goods to the same address as the card holder and the goods are in stock, your order will be shipped immediately and delivery should be made within 2-3 days. You will receive an email advising you the day the goods are sent and by which service.

We have large stock holdings so the majority of orders are delivered from stock however if you place an order and the items are not in stock we will email you to advise of the delay and give you the option to cancel the order. Any delivery service selected is dependent on stock holdings. Some items show approximate delivery dates in working days.

UK mainland parcels are generally sent by Fastway, City Link or Business Post.

Any urgent orders with either Next day, AM or Saturday deliveries must be made before 2pm and goods are sent to the card holders address only. If in doubt please call us on 01442 872888 for more information.

Should an attempted delivery be refused or an incorrect address has been given we reserve the right to make a delivery charge at cost.

Should you not be available when the goods are attempted to be delivered, a card will be left by the couriers with a contact number for you to either re-arrange the delivery to the same address on a convenient day or the option to collect from your local depot. We can also re-arrange delivery to a different address if you wish however please note there is a £10.00 charge to do this.

If you do not re-arrange the delivery with the couriers and the goods are returned to us there will be a £15.00 charge to cover the costs of the boxes being returned to us and a £10.00 charge to re-send the goods out again to you.

If after the goods have been returned to us you cancel the order we reserve the right to charge the couriers costs in returning the product to us. This is normally £15.00 for the first box and £10.00 for each subsequent box.

Our couriers are unable to leave a parcel without a signature however they can leave with a neighbour if instructed.

All shortages and problems must be reported to our sales team within 48 hours of receipt.

Please note we do not supply off UK mainland. This includes all UK Islands (excluding the Isle of Wight sunbject to a £5.00 surcharge) and Northern Ireland. We do not accept orders with payment details outside of the UK. We cannot supply to BFPO addresses.

Certain postcodes may attract a courier surcharge such as Scottish highlands and will be subject to a £17.50 surcharge. The postcodes which are covered in this area are as follows:-

IV3-IV40
IV52 -IV54
IV63
KW1 - KW14
PA20 - PA40
PH19 - PH40
PH50

Any questions please call us on 01442 872888