With Government restrictions ending on the 19th July we have had a recap on what policies we have in place and while people will no longer be legally required to wear face masks or socially distance, the Prime Minister has encouraged businesses and individuals to proceed cautiously. Also with infection rates rocketing and England's chief medical officer stating that Hospital admissions could reach scary numbers we have decided to maintain the processes and policies we currently have in place.
This means we will continue to maintain a 2 meter distance, thoroughly clean the showroom between appointments, use face masks and restrict the number of customers in store.
We will be maintaining our appointment system with free appointments available every day. We will be appointment only at weekends, however during the week you can walk up and enter the store without an appointment, providing we are not engaged in an appointment already. If we are already seeing a customer we would ask you to wait until the appointment has finished. We would always encourage you to book an free appointment to make sure you are seen.
We would politely ask you to wear a mask in our showroom for the safety and consideration of others.
As pregnant women are classed as clinically vulnerable on the NHS website, we made the decision to move to an appointment only model.
We offer free personal shopper appointments which allow you to view the products you want in a safe and controlled environment.
What have we put in place to make you and our staff safe.
The feedback from customers is that they prefer the one on one personal shopper experience in a safe and controlled environment.
Well actually you can, if we do not have an appointment at the time you arrive, we will book you in.
However if there is an appointment happening or due to happen we will have to turn you away. The booking process if very simple and FREE! The best thing to do is book your free appointment and guarantee your visit.
We will continue to operate as normal online and we will continue to offer a Click & Collect service Monday-Friday.
Please be aware that we may be unable to answer our phone lines until further notice. This is due to the advice from the Government to keep staff to a minimum in the office. A number of our staff will be working from home to answer your questions. Please use the following contacts for your enquires.
In the first instance please email details of any issues you have. Please do not visit the showroom as we are unable to deal with warranty issues face to face. Unfortunately we will have to send you away and ask you to email details to us.
We will require the following information to process your warranty claim.
We thank all our customers for their continued support at this difficult time and we hope to see you once it is safe for us to reopen.
Contactless delivery is started on 16 Mar 2020 (Monday). All the parcels shall be delivered by leaving the parcels in the distance of 2 meters from the consignee, without making any direct contact. The consignee's signature on the courier’s scanner shall be replaced by one of the following processes.
1. Courier asks consignee to show a valid ID (passport, ID card, driving licence, residence permit) from a distance and enters the last 5 digits of the document (not personal code) to the courier's device. This fact is considered as proof that parcel has been delivered to consignee.
2. If the consignee does not have a document or refuses to provide it, the courier offers to take a photo of the consignee with the parcel from 2-3 m distance.
3. If the consignee refuses to take a photo, the parcel could be redirected by courier to the most convenient DPD Pickup terminal locker (if the dimensions and weight allow).
4. If the consignee refuses to perform the aforementioned actions, the courier shall not deliver a parcel. The parcel shall be returned to the sender.