Customer Service

Tel: 01442 872888

Email: [email protected]

Shipping & Delivery

Delivery options

1st class post

only for orders under £50.00 - Sent by 1st class royal mail - in stock orders placed before 3pm on a weekday will sent by 1st class royal mail. Please note deliveries are next day but may take up to 7 days.

Free courier delivery

Sent by Interlink express - normally in stock orders placed before 3pm on a weekday will sent by interlink express on a next day delivery however dependent on demand may take 2-3 days. Note orders placed on a Friday before 3pm will be delivered on a Monday.

Next day delivery

Sent by Interlink express- in stock orders placed before 3pm on a weekday will sent by interlink express on a next day delivery. Please note there is an extra charge for this service which is calculated at checkout. Note orders placed on a Friday before 3pm will be delivered on a Monday.

Next day am delivery

Sent by Interlink express- in stock orders placed before 3pm on a weekday will sent by interlink express on a Saturday delivery to be delivered before 12 noon. Please note there is an extra charge for this service which is calculated at checkout. Note orders placed on a Friday before 3pm will be delivered on a Monday.

Saturday am delivery

Sent by Interlink express- in stock orders placed before 3pm on the preceeding Friday will sent by interlink express on a Saturday delivery to be delivered before 12 noon. Please note there is an extra charge for this service which is calculated at checkout.

Please note we cannot supply outside of the UK. We also cannot take payments from cards registered outside of the UK.

UK mainland orders under the value of £50.00 are subject to a delivery charge of £4.99 and are generally send by first class post, orders above £50.00 include free delivery to UK mainland and are generally sent by courier. There are additional charges to certain areas of the UK such as Scottish Highlands, Channel Islands, Isle of Wight and Northern Ireland. Charges are calculated at the checkout when your address details are inputed.

Orders under £50.00 are normally sent by 1st class post immediately providing all items are in stock. You will be sent an email with the date that the goods were shipped. Please allow 7 days for delivery. If you haven't received the goods after 7 days please call us and we will investigate. There are occasions when the items are too big to send by post and if this is the case we will contact you to advise of any extra charges and give you the option to cancel and get a full refund.

Orders over £50.00: Providing we are delivering goods to the same address as the card holder and the goods are in stock, your order will be shipped immediately and delivery should be made within 2-3 days. You will receive an email advising you the day the goods are sent and by which service.

We have large stock holdings so the majority of orders are delivered from stock however if you place an order and the items are not in stock we will email you to advise of the delay and give you the option to cancel the order. Any delivery service selected is dependent on stock holdings. Some items show approximate delivery dates in working days.

UK mainland parcels are generally sent by interlink..

Any urgent orders with either Next day, AM or Saturday deliveries must be made before 3pm and goods are sent to the card holders address only. If in doubt please call us on 01442 872888 for more information.

Should an attempted delivery be refused or an incorrect address has been given we reserve the right to make a delivery charge at cost.

Should you not be available when the goods are attempted to be delivered, a card will be left by the couriers with a contact number for you to either re-arrange the delivery to the same address on a convenient day or the option to collect from your local depot. We can also re-arrange delivery to a different address if you wish however please note there is a £10.00 charge to do this.

If you do not re-arrange the delivery with the couriers and the goods are returned to us there will be a £15.00 charge to cover the costs of the boxes being returned to us and a £10.00 charge to re-send the goods out again to you.

If after the goods have been returned to us you cancel the order we reserve the right to charge the couriers costs in returning the product to us. This is normally £15.00 for the first box and £10.00 for each subsequent box.

Our couriers are unable to leave a parcel without a signature however they can leave with a neighbour if instructed.

All shortages and problems must be reported to our sales team within 48 hours of rec

Privacy & Security

This privacy policy sets out how Groovy Style uses and protects any information that you give Groovy Style when you use this website. Groovy Style is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Groovy Style may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Groovystyle Baby Equipment, Unit 1, Site 1, Northbridge Road, Berkhamsted, Herts., HP4 1EH.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
_cfduid, AWSALB Providor zopim.com - Used by the content network, Cloud flare, to identify trusted web traffic.
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_utma, _utmb, _utmc, _utmt, _utmz, _zlcmid, _sp_id.63fe, _sp_ses.63fe, frontend, fronted_cid
Provider - groovystyle.co.uk - provides core funcionality for the Groovystyle.co.uk website.
fr, tr Provider - Facebook
NID, OTZ,ads/ga-audiences Provider - Google.com
_utm.gif Providor - google-analytics.com
i Provider - p.yotpo.com
pixel Provider - yotpo.com

 

Returns & Replacements

In the event that you should receive a damaged delivery or incorrect items in your delivery you should contact us immediately with full details. If you have any enquiries regarding returns then please email [email protected]

Damaged or incorrect items on delivery (DOA).

We will collect and despatch replacements the same day we receive notification of damaged or incorrect items. Should any item be out of stock you will be given the option of a refund, a replacement product of the same value or the option to wait until the product comes back into stock at which point it will be despatched immediately.

Damaged or incorrect items on delivery (DOA).

In the event that you should receive a damaged delivery or incorrect items in your delivery you should contact us immediately in writing with full details. If you have any enquiries regarding returns then please email [email protected]

We will endeavour to collect and despatch replacements the same day we receive notification of damaged or incorrect items. Should any item be out of stock you will be given the option of a refund, a replacement product of the same value or the option to wait until the product comes back into stock at which point it will be despatched immediately.

Unwanted Items.

If, for whatever reason, you do not wish to keep your purchase, please return it unused with all its original packaging for a refund. Any returns should be made within 7 working days of receipt. 

NOTE: Once the item has been used we cannot accept it back.

NOTE: We will not refund your costs in sending the product back to us or our original shipping cost in sending the product to you in this case. If you wish us to collect an item the cost will be £25.00 for the first box + £5.00 for each additional box.

Note: Should part of an order be returned and the order then fall below the £50.00 free delivery limit a £4.99 carriage charge will be levied.

Note: Should a delivery be attempted and the goods are returned to us, there will be an charge at cost for re-delivery or the return of the delivery to us should you subsequently cancel your order.

Note: All returns must be made within 7 working days of receipt of your order. We cannot accept returns after this time.

Refunds are processed within 30 days of receipt of goods as per Distance Selling Regulations.

All return requests must be made in writing to [email protected]

Ordering

In return for the excellent service we will give you, we ask that you agree to register for Groovystyle sales using your correct name, address and any other requested details. You may be asked to enter credit, debit or charge card details. You must ensure that (a) you are fully entitled to use that card at the time when you provide those details to Groovystyle, and when you use the card, and b) the card has available funds to cover all charges incurred on it in the course of buying from us. If any of the information you enter becomes incorrect or is superseded, then please notify us with the corrected information immediately.
 
Please note that your order is only accepted once goods are dispatched.
 
 
We reserve the right to reject any offer to purchase by you at any time.