Damaged or incorrect items on delivery (DOA).
In the event that you should receive a damaged delivery, missing items or incorrect items in your delivery you should contact us immediately in writing with full details. If you have any enquiries regarding returns then please email [email protected]
We will endeavour to collect and despatch replacements the same day we receive notification of damaged or incorrect items. Should any item be out of stock you will be given the option of a refund, a replacement product of the same value or the option to wait until the product comes back into stock at which point it will be despatched immediately.
If, for whatever reason, you do not wish to keep your purchase, please return it unused with all its original packaging for a refund. Any returns should be made within 14 days of purchase.
NOTE: Once the item has been used we cannot accept it back.
NOTE: We will not refund your costs in sending the product back to us. If you wish us to collect an item the cost will be £20.00 for the first box + £5.00 for each additional box. We will refund the basic cost of sending the item out however any enhanced service charge will not refunded
NOTE: Should part of an order be returned and the order then fall below the £50.00 free delivery limit a £4.99 carriage charge will be levied.
NOTE: All returns must be made within 14 days from receipt of your order. We cannot accept returns after this time.
Refunds are processed within 14 days of receipt of goods as per Consumer Contract Regulations.
All return requests must be made in writing to [email protected]
A minimum of six month warranty is provided on all items. Some items do have a longer warranty period and this is stated on the product information page. The warranty period starts from the date of the invoice. If you product is out of warranty we can quote you for cost of repair.
Please email us at [email protected] with pictures of the problem, your original order number and any further details and we will respond immediately.
Please keep all documentation and the packaging should the item need to be returned. If you do not have the original packaging the pram will need to be packed well in a box with sufficient packaging. Should you not be able to provide a box we can send packaging out to you at a cost of £20.00.
Please ensure all items are returned unless advised otherwise. It is your responsibility to make sure all goods are properly packed for the return and should any damage occur in transit you will be liable for any costs should it be down to poor packaging.
Should the item need to be returned to us for evaluation, we will collect and either repair or replace the item should it be beyond repair. No charges are made for the repair, collection and return of your item should the item be found to be faulty due to a manufacturering fault. If no fault is found or the fault is classed as accidental damage, missue or wear and tear then you may be liable for any carriage and repair charges.
Please note you will need to get authorisation for any return prior to sending the item back as it may be refused by our warehouse. General wear and tear, missuse and accidently damage is not covered under the warranty. All warranty return requests must be made in writing to [email protected]
Please note if the manufacturer decides that your product was subject to misuse a charge may be made to effect any repair/replacement.
We offer a loan pushchair or other piece of equipment should you need one whilst yours is being repaired. Loan pushchairs/equipment are available for collection from our showroom with a refundable deposit paid or we can if you wish send you one at a cost of £40.00 which covers the cost of sending out and the return of the loan pushchair/equipment.
We expect the pushchair/equipment to be returned in the same condition it was received and if any accessories are missing, there is damage or it is returned dirty then a charge will be made to cover the costs of replacing, repairing or cleaning the returned pushchair/equipment.
(please note any warranty provided is in addition to your statutory rights under the sale of goods act and any associated legislation) Please see www.consumerdirect.gov.uk for more information
Goods under warranty off UK mainland
Warranty is valid for goods off UK mainland, however you will need to return the goods to our warehouse based in Berkhamsted, Hertfordshire, UK for repair/replacement. You will also need to collect the goods once repaired/replaced.
Warranty may be valid in the country you are in if they have a representation within that country. Check with the relevant brand for more information.
If an error is made and a product is listed at an incorrect price, we shall maintain the right to refuse or cancel any orders placed at the incorrect price.
Cancelling of orders
You can cancel an order at any time without any cost (providing it has not been shipped) however all cancellations must be made in writing to [email protected] . Order cancelled after shipment will be subject to a re-stocking fee at cost to be advised.
Please note all images on this site are as a representation only and may differ from the actual product received. This is due to the fact that only a limited number of colours can be shown on the internet. Should exact colours be important to you we suggest that you view the product in store before purchasing.
The images we use are supplied by the manufacturer and are representation of the product. Images may differ from the actual product following product changes/updates.