This agreement is a legal document which sets out your rights and obligations, and those of B & H Distribution Limited t/a Groovystyle, in relation to the services offered by us through this site.
English law shall govern each transaction, including (without limitation) all contractual and other relationships, which arise as a result of such sales. You and we submit to the non-exclusive jurisdiction of the English courts in relation to any disputes arising out of any sale.
Making a contract with us
In return for the excellent service we will give you, we ask that you agree to register for Groovystyle sales using your correct name, address and any other requested details. You may be asked to enter credit, debit or charge card details. You must ensure that (a) you are fully entitled to use that card at the time when you provide those details to Groovystyle, and when you use the card, and b) the card has available funds to cover all charges incurred on it in the course of buying from us. If any of the information you enter becomes incorrect or is superseded, then please notify us with the corrected information immediately.
In the event that you should receive a damaged delivery or incorrect items in your delivery you should contact us immediately with full details. If you have any enquiries regarding returns then please email [email protected]
Damaged or incorrect items on delivery (DOA).
We will collect and despatch replacements the same day we receive notification of damaged or incorrect items. Should any item be out of stock you will be given the option of a refund, a replacement product of the same value or the option to wait until the product comes back into stock at which point it will be despatched immediately.
Damaged or incorrect items on delivery (DOA).
In the event that you should receive a damaged delivery or incorrect items in your delivery you should contact us immediately in writing with full details. If you have any enquiries regarding returns then please email [email protected]
We will endeavour to collect and despatch replacements the same day we receive notification of damaged or incorrect items. Should any item be out of stock you will be given the option of a refund, a replacement product of the same value or the option to wait until the product comes back into stock at which point it will be despatched immediately.
If, for whatever reason, you do not wish to keep your purchase, please return it unused with all its original packaging for a refund. Any returns should be made within 7 working days of receipt.
NOTE: Once the item has been used we cannot accept it back. Please note if we install a car seat into your car and you drive away the item is classed as used.
NOTE: We will not refund your costs in sending the product back to us or our original shipping cost in sending the product to you in this case. If you wish us to collect an item the cost will be £20.00 for the first box + £5.00 for each additional box.
Note: Should part of an order be returned and the order then fall below the £50.00 free delivery limit a £4.99 carriage charge will be levied.
Note: Should a delivery be attempted and the goods are returned to us, there will be an charge at cost for re-delivery or the return of the delivery to us should you subsequently cancel your order.
Note: All returns must be made within 7 working days of receipt of your order. We cannot accept returns after this time.
Refunds are processed within 30 days of receipt of goods as per Distance Selling Regulations.
All return requests must be made in writing to [email protected]
Should an attempted delivery be refused or an incorrect address has been given we reserve the right to make a delivery charge at cost.
Should you not be available when the goods are attempted to be delivered, a card will be left by the couriers with a contact number for you to either re-arrange the delivery to the same address on a convenient day or the option to collect from your local depot. We can also re-arrange delivery to a different address if you wish, however please note there is a £10.00 charge to do this.
If you do not re-arrange the delivery with the couriers and the goods are returned to us there will be a £10.00 charge to send the goods out again to you.
If after the goods have been returned to us you cancel the order we reserve the right to charge the couriers costs in returning the product to us. This is normally £25.00 for the first box and £10.00 for each subsequent box. However please note this would be charged at costs and items from off UK mainland or highlands would incure a higher charge
Our couriers are unable to leave a parcel without a signature however they can leave with a neighbour if instructed.
We cannot be held responsible for events beyond our control, such as acts of God, strike, war, but not exclusive of other events.
All shortages and problems must be reported to our sales team within 48 hours of receipt.
Cancelling of orders
You can cancel an order at any time without any cost however all cancellations must be made in writing to [email protected] . Order cancelled after shipment will be subject to a re-stocking fee at cost.
Please note all images on this site are as a representation only and may differ from the actual product received.
Discount codes must be entered at the time of order. No discounts can be applied retrospectively.
(please note any warranty provided is in addition to your statutory rights under the sale of goods act and any associated legislation) Please see www.consumerdirect.gov.uk for more information
A minimum of six month warranty is provided on all items. Some items do have a longer warranty period and this is stated on the product information page. The warranty period starts from the date of the invoice. If you product is out of warranty we can quote you for cost of repair.
Please email us at [email protected] with pictures of the problem, your original order number and any further details and we will respond immediately.
Please keep all documentation and the packaging should the item need to be returned. If you do not have the original packaging the pram will need to be packed well in a box with sufficient packaging. Should you not be able to provide a box we can send packaging out to you at a cost of £20.00.
Please ensure all items are returned unless advised otherwise. It is your responsibility to make sure all goods are properly packed for the return and should any damage occur in transit you will be liable for any costs should it be down to poor packaging.
Should the item need to be returned to us for evaluation, we will collect and either repair or replace the item should it be beyond repair. No charges are made for the repair, collection and return of your item should the item be found to be faulty due to a manufacturering fault. If no fault is found or the fault is classed as accidental damage, missue or wear and tear then you may be liable for any carriage and repair charges.
Please note you will need to get authorisation for any return prior to sending the item back as it may be refused by our warehouse. General wear and tear, missuse and accidently damage is not covered under the warranty. All warranty return requests must be made in writing to [email protected]
Please note if the manufacturer decides that your product was subject to misuse a charge may be made to effect any repair/replacement.
We offer a loan pushchair or other piece of equipment should you need one whilst yours is being repaired. Loan pushchairs/equipment are available for collection from our showroom with a refundable deposit paid or we can if you wish send you one at a cost of £40.00 which covers the cost of sending out and the return of the loan pushchair/equipment.
We expect the pushchair/equipment to be returned in the same condition it was received and if any accessories are missing, there is damage or it is returned dirty then a charge will be made to cover the costs of replacing, repairing or cleaning the returned pushchair/equipment.
(please note any warranty provided is in addition to your statutory rights under the sale of goods act and any associated legislation) Please see Consumer Helpline for more information
Warranty is only valid for the UK.
If an error is made and a product is listed at an incorrect price, we shall maintain the right to refuse or cancel any orders placed at the incorrect price.
When will you be charged?
You are charged at the time you place your order. Should there be a delay to your order you will be notified and you have the option to cancel and request a full refund.
Please note orders are not shipped unless the order is complete. You do however have the option to part ship an order, although there may be an additional charge for the extra delivery. If you wish to do this please reply to the email we send and we can advise of the cost.
Tax & Duties
We have to charge VAT on all goods and services where applicable. And if you want your purchase to be delivered outside the European Union, you will automatically be responsible for paying all applicable duties.
Due to the fact that only 216 colours can be represented on the internet images may differ slightly to the colour in real life. This is due to the fact that only a limited number of colours can be shown on the internet. Should exact colours be important to you we suggest that you view the product in store before purchasing.
The images we use are supplied by the manufacturer and are representation of the product. Images may differ from the actual product following product changes/updates.
You may think we are just making this stuff up but in fact, descriptions of goods and services included in the Groovystyle site are accurate to the best of our knowledge. We do our best to correct errors or omissions as soon as we are aware of them. However, you should know that the colours and appearance of images, mounts and frames may vary very slightly from the way they appear on the screen.
You accept that the images and designs used on the Groovystyle website are the property of Groovystyle or their respective copyright owners, and are used by Groovystyle pursuant to express authorisation from copyright owners or their agents. You acknowledge that all copyright, trademarks and other intellectual property rights in and relating to Groovystyleare vested in Groovystyle or our partners where appropriate. You must not use, reproduce, modify or distribute our images or any part of those images in any manner, whatsoever. In the event that there is any dispute between us in relation to this issue, you agree that until the matter is resolved, an interim injunction will be an appropriate remedy. An Interim injunction is a court order, which would prevent any further use or distribution of the image that we are concerned about, until a final court hearing where the court will make a decision on all the facts. And that won’t be pretty.
Please be aware that we will not be liable to you or any third party for any indirect or loss or damage, or for any loss of data, profit, revenue, business or management time, howsoever caused.
You also agree that the liability of Groovystyle under this agreement (whether arising in negligence or otherwise), will not under any circumstances exceed the greater of a) £500 or b) an amount equal to the sums paid or payable by you.
This does not affect your statutory rights as a consumer.
Although we couldn’t think of any way this could possibly happen, we should state that nothing in this agreement limits Groovystyle liability for personal injury or death resulting from our negligence.
Changes to this Agreement
Groovystyle reserves the right to change the terms of this agreement from time to time, and post a new version on our website. The new version will take effect from the day of posting on the site. Price and availability information are also subject to change without notice.
In the event that any term of this agreement is held to be unenforceable or invalid by judicial decree or decision, the remainder of this agreement shall remain valid and enforceable.
Security & Privacy
We know you’re concerned about security and privacy. We want to reassure you that any information you give us as well as any that we know about you by other means will be well protected. We also feel it is important that you know exactly how any information you give us is used.
Acceptance of order
Please note that your order is only accepted once goods are dispatched.
How we use your data
To provide a service that meets our customer needs, we may collect personal data relating to the popularity and usage of particular aspects of the site. However this data will be used or aggregated only on an anonymous basis.
How we protect your data
Any credit card information you give us will be held at a secure and separate site, and once we have authorised your purchase, we will delete part of the number and details, so that even in the highly unlikely event that our site security was breached for any reason your credit card details would be unusable.
If you have any questions about the way information about you is used, please contact us at [email protected]
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
• Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
• Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Groovystyle Baby Equipment is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new Baby Monitor from us we would accept their old Baby Monitor and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled